Dorney Park’s flag stolen and the massive social media backlash over special needs employee not rehired
Dorney Park in Altoona, PA learned the hard way this week that when it rains, it pours. (or maybe when it snows, it blizzards). A member of the Cedar Fair chain, the park saw not one but two major media events – and neither one was positive.
Last Sunday, after the park had closed – four teenagers were able to enter the park, and somehow scaled the 200 foot tall “Dominator” free fall ride to steal one of the large flags at the top. “Dominator” is a triple S&S tower.
Not a great start to the week, admittedly. But then it got worse. Much worse.
Christopher Emery, a special-needs individual had worked at the park for 12 consecutive years, cleaning bathrooms. When he went in for his annual interview with managers, he apparently didn’t do well. So much so, they decided not to rehire him.
When his friend – who also works at Dorney Park found out – he jumped onto social media to vent his frustration. Outside of having a bad interview, there wasn’t apparently any other reason for not rehiring him.
Within a matter of minutes, both #ShameOnYouDorney and #ShameOnYouDorneyPark were trending locally in the Philadelphia area as well as in the online amusement community.
It took until the next day for Dorney to issue a statement to the press, as well as try to quell fervor online. It was textbook, “too little / too late.”
Social media is a double edged sword. You can rise and fall very quickly and you’re always under a microscope. Parks can’t afford to not have a social media person ready to go at any time and not monitor their feeds constantly. No engagement is walking tightrope without a net.
Dorney eventually responded – but only issuing one statement and not responding to individuals only incited more anger towards the park.
One of the best examples of handling a crisis of late came from overseas. Alton Towers not only immediately issued statements on an incident on the Smiler via their social media channels – they responded to their guests’ questions and complaints – ALL OF THEM. And it wasn’t a canned response either – it was custom for each one.
It just goes to show the power of social media in this new era – and that trying to avoid it is only inviting trouble. As for Dorney Park, let’s hope this week is a bit more calm on the media front, for their sake.
California’s Great America won’t become a “lost park”
California’s Great America has been a fixture of the City of Santa Clara and for that matter the entirety of Northern California since late 1975. But a recent story by SanJoseInside.com pointed to several sources inside Santa Clara City Hall, that said they don’t expect the park to be around for much longer.
Now, I know something about “Lost Parks” and this story doesn’t feel like the pattern that those parks have followed.
Specifically, the story claims that Mayor Jamie Matthews, along with Councilwoman Lisa Gillmor oversaw a presentation by the Irvine Company (who have ties to the 49ers) that showed the Great America site replaced by an office complex and high density housing (condos).
I reached out to Mayor Matthews, who told me he, “…did not recall any such presentation,” and added that his preference, “…would be to see the park stay. I was there opening day.”
Repeated calls to Councilwoman Gillmor were not returned.
So why are we even entertaining this idea that the park land is being sold off?
Well, when the City of Santa Clara bought the park and land from Marriott’s back in the 1980’s, it was to stop the hotel chain from building – you guessed it – an office park. Santa Clara purchased the park via it’s redevelopment agency and wrote into the city’s master plan that the land was to be used for an amusement park/ The park would be owned by the city but assets (I.E. rides and improvements) would be owned and operated by an established amusement park operator.
Fast forward to the 2000’s, and California’s legislature effectively raids redevelopment agencies coffers to pay down the defect – and eventually disbands them, forcing them to sell off all their assets. The land under Great America, along with the golf course and convention center in Santa Clara are part of the redevelopment agencies’ assets.
Indeed, the park does sit in the middle of a real estate buying boom (where the average household rent is in excess of $2300 for a one bedroom apartment). Commercial real estate is just as in-demand.
However, several sources tell Great American Thrills an entirely different story. They say that Cedar Fair is indeed, committed to keeping Great America around for the long haul, citing the length of the current lease – which was recently extended to 2074 – a recent re-zoning application, which will allow for newer attractions and several clauses in the lease itself that give the park the upper hand.
Here’s the full statement from the corporate office in Sandusky, OH:
“We believe that Great America has compelling potential for future development as an amusement park and entertainment venue. Consistent with our long-term vision for Great America we have filed a rezoning application with the City of Santa Clara that would allow for the addition of new attractions, shows and events that will enhance the guest experience. In light of the fact that our ground lease runs through 2074 we have the necessary control of the property to pursue our long-term vision. In addition, we have also created enough financial flexibility to exercise our right of first refusal for the purchase of the property and that option will be considered as the land sale process moves forward.”
So what does this all mean? To me, it says the park isn’t going anywhere. Cedar Fair has already spent too much to NOT buy the park land for themselves – and breaking a lease with over half a century still left on it will be tied up in court for years.
This isn’t the Kinzel-era, anymore. His obsession with garbage cans is not the top priority anymore. It’s claimed that current CEO Matt Ouimet (who comes form Disney) said after touring Great America for the first time, that it was, “…a diamond in the rough,” and, “Why did we treat this park so badly?”
Yes, the park hasn’t received that monster attraction in recent years – but neither has several other parks in the Cedar Fair chain. The investments that have come in the past few years over the LONG TERM are going to keep the park in far healthier shape fiscally than any one coaster would. And the key words there are “long term.”
Now, if the park DOESN’T buy the land underneigh it – that’s something to watch for. There’s still the lease to break AND the master plan, which would need a vote by the residents of Santa Clara in order to change…
To sum it up: Don’t write off Great America just yet – keep enjoying it.
The Seven Days of Arrow Development – Day 7
Today’s post is of Ron Toomer, Arrow’s first engineer and the man behind some of the most iconic steel coasters ever built. While the company may be best remembered for their rides – remember that without the people behind them, they would have most certainly never have existed.
Be sure to LIKE, COMMENT or SHARE with the amusement park fans in your life – and don’t forget that “The Legacy of Arrow Development” premieres THIS SATURDAY at the Montgomery Theater in San Jose. Tickets are still available here: bit.ly/ArrowTixSJ
See you there tomorrow evening!
The Seven Days of Arrow Development – Day 6
Today’s post is of X at Six Flags Magic Mountain – the world’s first 4th Dimension coaster and the last coaster Arrow ever built.
Be sure to LIKE, COMMENT or SHARE with the amusement park fans in your life – and don’t forget that “The Legacy of Arrow Development” premieres THIS SATURDAY at the Montgomery Theater in San Jose. Tickets are still available here: bit.ly/ArrowTixSJ
See you there on Saturday!
The Seven Days of Arrow Development – Day 5
Today’s post is of Magnum XL-200, the world’s first hypercoaster (200+ feet) and a throwback to the out and back wooden coasters of the 1920’s. It’s also considered by many as the moment the “coaster wars” officially began.
Be sure to LIKE, COMMENT or SHARE with the amusement park fans in your life – and don’t forget that “The Legacy of Arrow Development” premieres THIS SATURDAY at the Montgomery Theater in San Jose. Tickets are still available here: bit.ly/ArrowTixSJ
See you there on Saturday!
The Seven Days of Arrow Development – Day 4
Today’s post is of the Corkscrew – the world’s first modern looping roller coaster:
Be sure to LIKE, COMMENT or SHARE with the amusement park fans in your life – and don’t forget that “The Legacy of Arrow Development” premieres THIS SATURDAY at the Montgomery Theater in San Jose. Tickets are still available here: bit.ly/ArrowTixSJ
See you there on Saturday!
The Seven Days of Arrow Development – Day Three
Today’s graphic features El Aserradero – the world’s first log flume. Built only using scale models and slide rules, the flume has become a mainstay of parks around the world!
See you there on Saturday!
The Seven Days of Arrow Development – Day Two
Each day, we’re going to post a new graphic, both here and on all our social media channels, that features a milestone moment in Arrow Development’s history.
Today’s post is of the Matterhorn Bobsleds – the world’s first tubular steel roller coaster. While it many not be the smoothest ride, it set the prescient for 55 years of roller coaster designs!
Be sure to LIKE, COMMENT or SHARE with the amusement park fans in your life – and don’t forget that “The Legacy of Arrow Development” premieres THIS SATURDAY at the Montgomery Theater in San Jose. Tickets are still available here: bit.ly/ArrowTixSJ
See you there on Saturday!
The Seven Days of Arrow Development – Day One
With the upcoming premiere of our documentary, “The Legacy of Arrow Development” we wanted to do something cool in the final week leading up to it.
Each day, we’re going to post a new graphic, both here and on all our social media channels. It will feature the company’s “A” logo – and an important ride or person related to it.
Today’s post is of the Alum Rock Carousel – Arrow’s first ride and the moment the company shifted forever. 
Be sure to LIKE, COMMENT or SHARE with the amusement park fans in your life – and don’t forget that “The Legacy of Arrow Development” premieres one week from today in the Montgomery Theater in San Jose. Tickets for the premiere are still available – get yours at: bit.ly/ArrowTixSJ
See you there next Saturday!
Five Ways California’s Great America Can Make It’s 40th Anniversary Better
Can we talk?
California’s Great America is about to celebrate it’s 40th anniversary this year. And from the feeling I’m getting via their social media and press releases, it sure is starting to feel like the park is about to blow a major opportunity to celebrate it properly.
Yes, the park is getting a revamped 4D theater – but that’s all so far for their 40th season. A milestone season. A season many people didn’t think the park would ever get to the first place (if you know it’s history).
Maybe I’m nuts, but as a fan, here’s five things the park can easily do to make the 40th beyond just “good” – they’ll make it GREAT:
5.) Bring back the history museum:
One of the coolest parts of ACE’s Coaster Con for me two years ago was the opportunity to be involved in designing and curating the history museum at the park. It was hoped it would help the park do a better job of bragging about it’s history – and gave the park the excuse to dust off a WORKING model of their Flight Deck coaster.
Photo © 2014, Kris Rowberry
Sadly, the very next day – it was closed to the public. All that work for less than 12 hours of total operation. If you’re going to celebrate your history – you better be prepared to be PROUD of it and COMMIT to it.
4.) Have roving, themed performers in the park:
Again, a highlight of Coaster Con a few years ago (for local park fans at least) was the apparent return of themed dancers and singers to Orleans Place. Even the general public stopped in awe. This piece of Marriott-era showmanship evoked Disney-like tones and really should be made permanent, rather than just used for one event and discarded.
Photo © 2014, Kris Rowberry
3.) Bring back the Demon’s theming:
A sore spot with me for YEARS (Ha! It’s funny ’cause it’s an older Arrow coaster, get it?) I’ve got on at length about this before, so I’ll make it as clear as I can – the Demon MUST have it’s special effects brought back for the 40th anniversary. Bonus points if you re-create the “Turn of the Century” sign.
Photo © 2003, Kris Rowberry
Speaking of nostalgia…
2.) Retro merchandise in the gift shops:
Nothing is hotter right now than nostalgia – and theme parks tend to accumulate a ton of it in their lifetimes. Great America is no exception. If you’re looking for a perfect example of how to pull this off, take a gander at Busch Gardens Williamsburg, who’s most popular shirt this year – was for a ride that’s been gone for three seasons now (The Big Bad Wolf).
Photo © 2015, Kris Rowberry
Admit it, you don’t just want a Sky Whirl, the Edge or Tidal Wave t-shirt now…
…you NEED one.
1.) Nix the fountains up front and bring back the swans:
Quick backstory: The fountains were added in 2001, to celebrate the park’s 25th anniversary. I think it’s time to revert the front pool to what it was originally intended as – a reflecting pool.
And what better way to class up the joint, than to bring back the elegant, trumpeter swans!
Photo credit: Steven Wilson collection, http://www.GreatAmericaParks.com
And yes, California’s Great America, I’m available for consulting – perhaps compensation via funnel cake is in order. Either way, you have my info…don’t keep me waiting.
What do you think? Are there any other things the park can do to help truly celebrate it’s 40th season? Leave me a comment below, or chat with me on your favorite social networks!
Legacy of Arrow World Premiere in Downtown San Jose
It’s the day after Christmas – and you didn’t get what you wanted, did you? That ugly sweater, socks or worse – underwear!
Have no fear – we’ve got you covered…
Give the gift of an experience that they won’t soon forget – a ticket to the world premiere of ACE’s “The Legacy of Arrow Development,” presented by the Santa Cruz Beach Boardwalk!
Tickets are just $10, with a $10 upgrade available if you’d like priority seating, reception and Q&A with the filmmakers. You can purchase your tickets here or at the Montgomery Theater Box Office.
We’ll see you in your best suits and dresses on the evening of January 23rd!
Why do we reward people for behaving badly?
Why I keep hearing stories like these is beyond me. But we do – and it’s important to know that they DO happen – but also that they are entirely preventable.
Earlier this month, a self-described “industry-leading enthusiast and blogger” live-tweeted horrible, insulting comments about guests at a park-sponsored event. Those posts have since gone viral in amusement and theme park circles, with all the comments criticizing the posts. The author has since claimed, “…they were a joke.”
People online didn’t buy it.
What’s truly scary – is that this is not the first time an incident like this has happened this year. During the spring, another “industry fan group” posted harassing comments towards a theme park’s public relations rep, after they refused to extend additional, special perks to them.
Why do we (as an industry) accept this is as “the new normal?” How does anyone or any organization like this continue to be rewarded for such egregious behavior?
Easy – because we allow them to.
We do it by clicking on their videos, their updates or subscribing to their social feeds. We invite them to media events, despite our misgivings. And we always seem to cave to their requests, even though we know better.
At what point are we – as an amusement and theme park community, both fan and employee – going to step up and say, “No more?”
No more body shaming of our fellow community members.
No more bad mouthing a park just because they didn’t extend perks to you.
No more clandestine filming or photography on rides, only to take said photos and videos and commercialize them without the park knowing.
And no more stealing of each other’s work.
It’s just a shame that those who are the problem in our community will never recognize it. Let’s help them see the light.
If members of our community (both groups and individuals) can’t handle the responsibility of being decent human beings, then it’s time for us as a community to rise up and deny them the privilege of being a part of our group. Stop clicking on their links, unsubscribe from their content.
Simply put, let’s stop supporting and rewarding poor behavior in our community, period. The general public might not affect change – but we can.
Who’s with me?
What Happened to Lost Parks of Northern California?
Many of you have been asking, “When will we see another episode of “Lost Parks of Northern California?”
Well, “Lost Parks” has been on a bit of a hiatus this year – but there’s a perfectly good explanation for it:
We’ve been working all year on a documentary on the history and legacy of former amusement ride manufacturer (and Bay Area company) Arrow Development!
But, don’t worry – the award-winning show will return – just as soon as we recover from the workload of the “Legacy of Arrow Development” project!
The Launch Coaster Theme That Should Have Happened
Admit it – this is probably one of the best coaster themes that never happened.
I’m not sure about you – but this just screams Intamin hydraulic launch…
And it wouldn’t be that hard to do, either. As you dispatch from the station, the lights dim slowly to black. The train makes a turn to hide the launch. Projectors show stars and galaxies around you.
And just as the music hits that crescendo beat, you go to warp drive.
Ah, what could have been!
What’s your “dream” coaster theme? Tell me in the comments section below or on my social media networks!
IT SHOULD BE NOTED: “Star Trek: The Next Generation,” and all related indica are property of Paramount Pictures. No rights are implied by sharing on this site. They are simply presented here under the “Fair Use Act” of U.S. Copyright Law under “commentary.”
Happy Thanksgiving from Great American Thrills!
While you gobble up all the delicious food today – enjoy some short, time lapse photography I was able to capture on my recent trip to the Orlando Eye!
For the POV time-lapse – you’ll notice a short stop – something we didn’t even feel on the ride itself (it’s just so smooth in it’s movements).
IAAPA Trip Report, Day One
After flying in yesterday and adjusting to the time change (best as you can) I’m ready to start writing down my thoughts – with some leftover pizza and a Blue Moon at my side.
Today, I was able to visit the Orange County Convention Center for the first time, to help set up the ACE booth as well as pick up my badge for the big IAAPA exhibition. For the first time, was able to see incredible scope of the event. As big as you might think it is – think BIGGER. Of course, the floor isn’t even finished as I type – so it’ll only feel larger by this time tomorrow.
Afterwards, I had lunch with American Coaster Enthusiasts President (and roommate for the week) Jerry Willard – that’s when he brought up his afternoon / evening plans…a trip to the Magic Kingdom.
I bit. It’s been 20 years since I last visited Florida (for Disney World with my family). And boy, was the trip out there today worth it.
Turns out, not only was the “Mickey’s Very Merry Christmas Party” significantly less crowded than it was during the day (the park closed at 7 to the general public), they gave you all the cookies and hot cocoa you could down AND it was CHEAPER to get in, too. Every ride was either a walk on or well under 30 minutes.
If you don’t mind Christmas being jammed down your throat a little too early, this is a great way to experience the Magic Kingdom at breakneck pace, yet still get everything in, too.
Oh, and the fireworks were incredible as well 🙂
Day Two has technically already arrived, so expect a blog post late Monday night. Until next time, everyone!
Throwback Thursday – My First Roller Coaster
This may well be the very first roller coaster I ever rode…
At the Santa Clara County Fair!
As you can tell – it was a terrible experience that ruined me for the rest of my life 🙂
Throwback Thursday – NHL Edition
With hockey season now finally underway (I’m a huge fan) I thought I’d share with you one of my most treasured NHL-related mementos…
This photo was taken by my Mom at our old home in Evergreen – the man between my sister and I is none other than former San Jose Shark, Perry Berezan.
Perry was incredibly nice – just like all hockey players are!
Somehow, my aunt knew someone who in turn knew Perry – and as cool as hockey players are, he was able to drop in and say “hello, eh!”
Now, as amazing as it was to have a bona fide hockey player visit your house – one moment in particular still stands out for me.
Perry asked me, “What’s your favorite part of hockey?”
I later found out he expected me to say, “The fights.” But instead I said, “The goals.” That must have resonated with him – because he said so to my aunt after he left.
I’m still not sure how she got Perry to come to the house – but damn am I appreciative of it!
Oh and don’t ask about the floral print couches – it was a LONG time ago…
Disney Raises AP Prices – So Why Are You Complaining?
Disneyland has a problem. And it’s the best problem to ever have if you’re a business – too many people want to come visit you than you have room for.
Hope you’ve saved your Disney Dollars – you’re going to need them.
Boo freakedy hoo.
So it should come as no surprise today that both Florida and California parks announced sweeping changes to their annual passholder programs, most notably eliminating the premium pass.
Now, before you start complaining about how high the prices are – take a minute to think about this: Disneyland in particular has become nearly unmanageable when it comes to crowds. Even days that were traditionally lighter have all but disappeared – as AP’s tend to visit those days. As a result, the overall experience of the park has lowered.
Now here’s where it gets interesting – buried deep in the Disney website is an interesting line: “Limited number of passes available…” Yup – there’s a limit to how many passes will be sold. Will you know when they’re low? What if you usually upgrade later in 2016?!? All legitimate questions right now.
Here’s some more turkey legs for thought: Disneyland was never designed to be a “season pass park.” They’re really brought this problem onto themselves by not limiting AP sales or keeping their prices so low that so many could afford them. The park was meant to be for a special occasion – maybe once a year or so. You can’t combine the tourist crowds with those who visit everyday and think the level of service and satisfaction will be the same.
Kris Rowberry and family take on Arrow’s Matterhorn Bobsleds at Disneyland.
It’s simple supply and demand – too many people want something, there isn’t enough supply (capacity) so the only way to lower the crowds it is to make it harder to afford it.
What do you think? Is a $1000 too much to ask for for an annual pass? Tell me in the comment section below or on my social media links!
Magnum XL-200 Filming for Legacy of Arrow – Throwback Thursday
Today’s Throwback Thursday comes from this past summer, when I had the privilege to cross the country with my good friends Robert Ingle and Nicholas Laschkewitsch to help tell the story of Arrow Development.
The documentary is coming out later this year – so for now, enjoy this great scene of Magnum XL-200 (world’s first hypercoaster) from Cedar Point in Sandusky, OH. The fire ants and muffleheads were INSANE!
As for my hair – I’m pretty sure I was wearing a hat that day…
Matterhorn Bobsleds – Throwback Thursday
Yes, that’s yours truly, Kris Rowberry – on my first ever ride on the historic Matterhorn Bobsleds. I suppose it’s ironic, considering I’m working with several of my ACE friends to tell the story of the company that built them.
Once an Arrow fan – ALWAYS an Arrow fan!
Kris Rowberry and family take on Arrow’s Matterhorn Bobsleds at Disneyland.
Apparently, even back in 1997, I was analyzing rides for a later review…
Your author, trying to figure out how the Matterhorn operated, even back in 1996!
California’s Great America Needs to Demonize “the Demon” during Halloween Haunt
It seems like a match made in heaven…err, HELL perhaps.
Since California’s Great America began their annual Halloween Haunt, it has missed out on what would be the EASIEST haunted attraction – ever. That’s right, I’m talking about the Demon.
Photo Credit: Kris Rowberry. All Rights Reserved, 2015.
If you were ever looking for an excuse to bring back some of the older theme of this classic Arrow Development ride, wouldn’t Haunt be the perfect opportunity?
Let’s start with the queue line. By now, every park fan has probably heard of the infamous “Demon Song” – a nearly twenty-six minute loop of a custom theme song for ride, coupled with skits between. And there’s no need to look for it, CGA – here it is…in it’s entirety:
This “demon-itization” could also include sprucing up all the accent lighting around the ornate rock work. And you know what, why not throw in some zombies on the other side of the fence just to make things interesting?
Now, let’s get to some of the most contentious, yet easiest to accomplish items, if you use a little creativity.
1.) Fog in the Tunnels:
Photo Credit: Kris Rowberry. All Rights Reserved, 2003.
We can all see the light sockets are still there from the 1980 season (check out how amazing it was, too):
http://www.greatamericaparks.com/demon001.mpg
…and while they’ve just been DYING to be reused (couldn’t resist), why not do a much cheaper alternative for now by just throwing some white (or red strobes) inside the tunnel, with two of those Haunt fog machines at the entrance to it? The train will naturally draw in the fog into the tunnel and the effect will be both disorienting and amazing at the same time.
2.) The Bloodfall:
Photo Credit: Kris Rowberry. All Rights Reserved, 2004.
This one is arguably more complicated. We’re guessing the pump may have gone out a few years ago and it isn’t too easy to get out to be replaced. But – that doesn’t mean you can’t fill the pond below with that eerie red liquid for effect or throw some more strobes and fog out there…
.2.) The Demon Himself:
Sadly, last weekend when I stayed until closing, the head wasn’t even lit up. Not even the eyes. Too bad, because when he is – it’s awesome:
Photo Credit: Kris Rowberry. All Rights Reserved, 2004.
People give the Paramount-era at this park a bad rap – most of the lighting and water effects WORKED during this time (sans the big tunnel).
Need we remind everyone the 40th park anniversary is coming up in 2016 next year. With nostalgia a BIG seller these days, what better way to throw it back, then to finally see a return of our terrifying Demon…
What do YOU think? Tell us in the comments section below or on our social media links!
Throwback Thursday – Triple Wheel at Great America
If this photo doesn’t capture my love of amusement and theme parks, then I’m not sure what photo could…
Two defunct rides in this picture – can you spot the other one?
Yours truly on the venerable (and sorely missed) Triple Wheel at Great America in Santa Clara, CA. Here’s hoping it brings as much joy to you as it did to me finding it in an old photo album.
For those wondering what the ride looked like that I’m pictured on, this great video from GreatAmericaParks.com should help you out – the sound ALONE should spark your memory:
Joker Coaster Coming to Six Flags Discovery Kingdom
Nor Cal coaster fans be like…
…at the rest of the country.
This is one coaster that’s sure to “…put a smile on your face.”
Great American Thrills® 